Terms of Service

By using our services, you agree to the following Terms of Service ("Terms"). These Terms govern your use of our services, including pool cleaning, maintenance, repairs, and related communications.

1. Service Overview

Travis' Clean Pool Service provides professional pool cleaning, maintenance, and repair services. We offer a range of services, including but not limited to:

Pool cleaning and filtration system maintenance
Chemical balancing and water testing
Pool equipment repairs and replacements
Seasonal pool opening and closing
Customized maintenance packages based on your needs

2. User Responsibilities

By using our services, you agree to:

Provide Accurate Information: You must provide accurate and complete information, including your contact details, service preferences, and payment information.
Access and Cooperation: You must ensure that your pool area is accessible and free from obstructions. You agree to provide any necessary information for us to perform the services.
Compliance with Laws: You are responsible for ensuring that your pool and related systems comply with local laws and regulations.

3. Payment Terms

Accepted Payment Methods: We accept payments through credit/debit cards, checks, and digital payment platforms.
Payment Deadlines: Payment for services must be made by the due date outlined in your invoice. Late payments may result in additional charges or suspension of services.

4. Service Scheduling and Availability

Scheduling: Our team will work with you to schedule services. We strive to accommodate your preferred times, but we cannot guarantee specific time slots due to varying factors (e.g., weather conditions).
Delays: In case of delays caused by weather, supply issues, or other unforeseen circumstances, we will notify you as soon as possible and reschedule services.

5. Disclaimers and Limitation of Liability

No Warranty: We provide services "as is," with no warranties or guarantees regarding specific outcomes, such as equipment performance or water quality.
Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages arising from our services. Our liability is limited to the total amount paid for the specific service provided.

6. Termination and Suspension

We may suspend or terminate services if:

Non-Payment: If payment is not received within the specified time frame, services may be suspended.
Violation of Terms: If you violate any terms outlined in this agreement, we reserve the right to terminate services.

7. SMS and Communication Consent

Opt-In: By subscribing to our SMS service, you consent to receive updates, reminders, and service notifications via SMS.
Opt-Out: You may opt out of receiving SMS messages by replying with "STOP" or contacting us directly.

8. Governing Law

These Terms are governed by the laws of the jurisdiction in which Travis' Clean Pool Service operates. Any disputes will be resolved in the appropriate courts within this jurisdiction.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website, and the new terms will take effect immediately upon publication.

10. Contact Information

For any questions regarding these Terms, please contact us at:

Phone: 912-484-6608
Email: alison@traviscleanpoolservice.com