Privacy Policy

Privacy Policy

At Travis' Clean Pool Service, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. By accessing or using our services, you agree to this policy.

1. Information We Collect

We collect both personal and non-personal data to ensure that we provide the best service to you. Below is a detailed breakdown of the types of data we may collect:

• Personal Information:
  • When you interact with our services, we may collect identifiable personal data, such as:
    • Full name
    • Email address
    • Phone number
    • Physical address
    • Payment information (e.g., credit card details)
    • Service preferences (e.g., pool maintenance needs, cleaning frequency)
  • This data is collected when you:
    • Create an account
    • Contact us for services or support
    • Sign up for our marketing materials or service notifications
    • Request a quote or schedule an appointment
• Automated Data Collection:
  • As you use our website or mobile app, we collect certain technical information, such as:
    • IP address
    • Device information
    • Browser type and version
    • Usage data (e.g., pages visited, session duration)
    • Cookies and tracking technologies (which may include local storage, web beacons, etc.)

2. How We Use Your Information

The information we collect helps us provide, personalize, and improve our services, as well as communicate effectively with you. Specific uses include:

• Providing and Improving Services:
  • We use your personal information to provide pool cleaning, maintenance, and repair services as requested. This includes scheduling appointments, sending reminders, and processing payments.
• Communication:
  • We use your contact information to send service-related updates, notifications, and marketing messages. We may send promotional offers, news updates, or seasonal reminders regarding pool care and maintenance.
• Customer Support:
  • We may use your information to respond to inquiries, resolve issues, and provide customer service.
• Compliance and Legal Obligations:
  • We use your data to comply with applicable laws, such as processing your payments, addressing legal requirements, or responding to a legal request (e.g., subpoenas or court orders).

3. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. However, in certain situations, we may need to share your data:

• Third-Party Service Providers:
  • We may engage third-party vendors, contractors, or service providers to perform functions on our behalf, such as payment processors, cloud storage providers, or customer support platforms. These third parties are contractually obligated to protect your information and only use it for the intended purposes.
• Legal Compliance:
  • We may disclose your information when required by law, such as in response to a court order or subpoena, or if we believe such action is necessary to comply with legal obligations, protect the rights, safety, or property of Travis’ Clean Pool Service, or prevent fraud.

4. Data Security

We take data security seriously. We use a combination of technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration:

• Encryption:
  • Sensitive information, such as payment details, is transmitted using secure encryption methods.
• Access Control:
  • Access to personal data is restricted to authorized personnel only.
• Regular Audits:
  • We perform periodic audits to identify and address any vulnerabilities in our data protection practices.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding the personal data we hold about you, which are explained below:

• Access:
  • You have the right to request a copy of the personal data we hold about you.
• Correction:
  • You may request that we correct any inaccurate or incomplete data.
• Deletion:
  • You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
• Opt-Out:
  • You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• Withdrawal of Consent:
  • If we process your data based on consent, you may withdraw your consent at any time, though this will not affect the legality of any processing done prior to the withdrawal.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Once no longer needed, we will securely delete or anonymize your data.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website with the updated effective date.

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

• Phone: 912-484-6608
• Email: alison@traviscleanpoolservice.com